Supporting you worldwide

Our expertise.
Your peace of mind.

We support you throughout the entire life cycle of your Peiseler indexing device with the Peiseler LifeCycle Service, from commissioning and spare parts to maintenance, repair and overhaul.

Our customer relationships do not end once the contract is signed — we have a wealth of expertise to share and are always here for you, as a partner. Our highly qualified personnel are on hand to help with special tools and equipment for your machines, and of course make sure that you get any original spare parts you need.

Our worldwide service carries out repairs on site at your factory or at one of our sites in Germany, Taiwan or the USA. We offer flexibility and give you the reliability and security you need for optimum efficiency and smooth production processes.

Delivery and support with commissioning

We will be happy to help with the commissioning of our indexing devices. We integrate our indexing devices into your machines, help you with the test run and perform various function checks. We pay close attention to the specific features of your machines and production processes to make sure that you get off to the best possible start.

Please be aware that we do not intervene in the machine manufacturer’s interface.

Complaint management

Our complaint management system provides a continuous improvement process, ensuring greater customer satisfaction over the long term. Should there be any problems with your indexing device, we will promptly repair or replace it and ensure a transparent flow of information on both sides.

Maintenance

Our maintenance services measurably reduce the likelihood of your machines failing. From extensive function checks to the replacement of wear parts, oil changes and documentation, we take care of everything to compensate for the wear of your Peiseler indexing devices.

For even greater peace of mind, you can take out a maintenance contract. We proactively plan your needs and are therefore always attuned to your machines. What’s more, you benefit from attractive prices.

Technical support

If you have any questions about your Peiseler indexing devices or should any problems arise, you can contact us at any time. Our technicians will support you and take you through the next steps.

Spare parts

When it comes to spare parts, Peiseler has two priorities: fast availability, original parts only. With more than 20,000 deliveries in over 20 countries, Peiseler has an established, well-functioning infrastructure for the provision of spare parts. More than 10,000 spare parts are sat in our warehouses, ready to go. We also offer express delivery within the EU.

Replacement and exchange devices

Are spare parts not the right solution for you? We will be happy to advise you and offer replacement and exchange devices with an identical construction.

Repair and overhaul

For every indexing device that we repair or overhaul, we give the “as new” promise — both visually and technically. We also offer transparent cost estimates that set out the findings, repair costs and delivery time. After the repair or overhaul, you will receive all the measurement logs from our function check — so you can be confident that you are in safe hands.

Peiseler machine before the overhaul — before

Peiseler machine after the overhaul — afterwards

Modification/conversion

Want to update or completely convert an existing indexing device? Peiseler is here to help and will provide you with appropriate options based on your possibilities and requirements.

Supporting you worldwide
Your contact partners for service requests

Frequently Asked Questions.
Our answers.

I need technical support. How can I get it as fast as possible?: In general, you always have the opportunity to reach our team through the contact person indicated under contact information.
If you need assistance outside of our regular opening hours, you can contact our service manager Ali Caliskan at any time in the event of an emergency. He can be reached on his mobile phone +49-(0)1520/1501242 or alternatively by email at A.Caliskan@peiseler.de.

Where do I have to send my subdevice if I would like to have it repaired/ overhauled/converted?: Delivery address:
Peiseler GmbH & Co. KG
Morsbachtalstr. 1 + 3
42855 Remscheid, Germany

What are the opening hours and when can I bring my subdevice by?: Opening hours for incoming goods:
Monday to Friday: from 7:30 to 12:00 and from 12:30 to 3:00 pm

View all FAQ

Creating added value. Together.

Maintaining and improving your productivity is a priority for us at Peiseler. We will be happy to help you with any questions, issues and additional support in this area.